Help & support


Please see below for useful information concerning ordering, payment, delivery, returns and various other FAQs.


Frequently Asked Questions

Where are you based?
We are based in Fife, United Kingdom

Do you have a shop we can visit?
No, 1 Two Kids is an internet only shop. We have around 500 stockists throughout the UK - please visit the our stockist page for details.

Are you a registered company?
Yes, this website is operated by 1 Two Kids Limited. Our company number is SC361874

My baby has a latex allergy - can I use Sophie?
Sophie is made from natural rubber latex. We would recommend you avoid contact with all latex products, including Sophie the Giraffe.

How should I care for my Sophie the Giraffe?
Wipe Sophie clean with a damp cloth - use Milton or other fluid on the cloth if you wish to sterilise. Please do not submerge Sophie in water as it enters the squeaker and she'll stop squeaking, and she is not able to go in a microwave or steam steriliser.

Do you provide a gift wrapping service? 
Yes, this service can be added by selecting the appropriate option on the product page. Gift wrapping must be added for each item individually
Text box – A personal greeting can be added to any order by including the desired message in the box underneath the “Please type your personal greeting below” message.
 
 
Order and payment
 
Shipping

For shipping to a UK address

Standard Shipping – flat cost of £2.50
 
Priority Shipping – flat cost of £4.95

All UK deliveries are sent by recorded delivery so should be easy to trace. In the event of your parcel not been delivered please contact us via our email form.

 
For shipping to the Republic of Ireland

Standard Shipping – flat rate of £3.00


What should I do if I think my parcel is lost in the post?
 

Returns Policy

If you are not completely happy:

Faulty, or incorrect goods received 

Please contact us if you wish to return an item for details of returns procedure. 



Terms and Conditions
Please refer to our terms and condition page.
Privacy Policy
Please refer to our privacy policy page.
Contact Us
Please use the online contact form to contact us.