Please see below for useful information concerning ordering, payment, delivery, returns and various other FAQs.

Frequently Asked Questions

Where are you based?
We are based in Fife, United Kingdom

Do you have a shop we can visit?
No, 1 Two Kids is an internet only shop. We have around 500 stockists throughout the UK - please visit our stockist page for details.

Are you a registered company?
Yes, this website is operated by 1 Two Kids Limited. Our company number is SC361874.

My baby has a latex allergy - can I use Sophie?
Sophie is made from natural rubber latex. We would recommend you avoid contact with all latex products, including Sophie the Giraffe.

How should I care for my Sophie the Giraffe?
Wipe Sophie clean with a damp cloth - use Milton or other fluid on the cloth if you wish to sterilise. Please do not submerge Sophie in water as it enters the squeaker and she'll stop squeaking. She is not able to go in a microwave or steam steriliser.

Do you provide a gift wrapping service?
Yes, this service can be added by selecting the appropriate option on the product page. Gift wrapping must be added for each item individually.
A personal greeting can be added to any order by including the desired message in the text box underneath the "Please type you personal greeting belo" message.

Order and payment
Shipping
​For shipping to a UK Mainland address
Priority Shipping - Flat rate of £5. For Shipping to Northern Ireland and UK offshore
Standard Shipping - Flat rate £5 For Shipping to the Republic of Ireland
Standard shipping - £5 flat rate
What should I do if I think my order is lost in the post?
Returns Policy
If you are not completely happy: Faulty, or incorrect goods received Please contact us if you wish to return an item for details of the returns process.


Terms and Conditions
Please refer to our terms and conditions page.
Privacy Policy
Please refer to our privacy policy page.
Contact Us
Please use the online contact form to contact us.