Help & Support


We know these are worrying times for everyone and hope that you and those around you are all staying safe.

Please find some FAQs below. As the situation is changing daily, we will be updating this page with up-to-date information regularly.

Can I still order online?

Yes, you can still order online as normal and we can still deliver to you.

When will my order arrive?

We are aiming to deliver as quickly as possible, but please bear in mind that your order may take a little longer to arrive than usual. If you are concerned, please go to the Contact Us page and send us a message, please note that they may take longer than usual to get back to you.

Is your office still open?

Due to the unfolding situation with Coronavirus (COVID-19), our offices are being manned remotely and warehouse staffed on a minimal basis, prioritising the safety of our team

When will your office reopen?

This is a rapidly changing situation and we will continue to follow the advice of the Government and Public Health England. We will keep you updated.

Can I still receive a delivery?

Yes. Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages. As long as the logistics support us we will keep supplying your orders.

Please see below for useful information concerning ordering, payment, delivery, returns and various other FAQs.

Frequently Asked Questions

Where are you based?
We are based in Fife, United Kingdom

Do you have a shop we can visit?
No, 1 Two Kids is an internet only shop. We have around 500 stockists throughout the UK - please visit our stockist page for details.

Are you a registered company?
Yes, this website is operated by 1 Two Kids Limited. Our company number is SC361874.

My baby has a latex allergy - can I use Sophie?
Sophie is made from natural rubber latex. We would recommend you avoid contact with all latex products, including Sophie the Giraffe.

How should I care for my Sophie the Giraffe?
Wipe Sophie clean with a damp cloth - use Milton or other fluid on the cloth if you wish to sterilise. Please do not submerge Sophie in water as it enters the squeaker and she'll stop squeaking. She is not able to go in a microwave or steam steriliser.

Do you provide a gift wrapping service?
Yes, this service can be added by selecting the appropriate option on the product page. Gift wrapping must be added for each item individually.

A personal greeting can be added to any order by including the desired message in the text box underneath the "Please type you personal greeting belo" message.

Order and payment

​For shipping to a UK Mainland address
Priority Shipping - Flat rate of £5.
For Shipping to Northern Ireland and UK offshore
Standard Shipping - Flat rate £10
For Shipping to the Republic of Ireland
Standard shipping - £10 flat rate
What should I do if I think my order is lost in the post?
Returns Policy
If you are not completely happy:
Faulty, or incorrect goods received Please contact us if you wish to return an item for details of the returns process.

Terms and Conditions
Please refer to our terms and conditions page.
Privacy Policy
Please refer to our privacy policy page.
Contact Us
Please use the online contact form to contact us.